Grounds for data collection
These terms set out how MasterRouter, a subsidiary of OPSI Systems (Pty) Ltd (“OPSI Systems”), collects, uses and processes the information when you use the MasterRouter Website and Software (“Software”) which includes use of the online databases, browser interfaces, non-web-based interfaces and documentation, and the www.masterrouter.com website (“the Website”) respectively and sets out the rights and obligations that both you and OPSI Systems have in relation to the use, access, and correction of such information.
When we refer to personal information, we refer to information that can identify you personally. This includes, for example, your contact information, your live location or your IP address. This can also include information that is generally available about you on the Internet such as, for example, information from Facebook, Instagram etc.
OPSI Systems will be the Data Controller (and Responsible Party) in respect of all information collected via the Website.
Collection of Information
Why does OPSI Systems collect, store, and process personal information?
We want to continuously improve our Website, our products and how we market our products to you. We use the information we collect to make sure that you only receive relevant information from us.
How does the Website collect Personal Information?
Your personal information is collected when you visit the Website. This happens automatically through our use of service providers such as Google Analytics etc.
Which types of information does the Website collect, store, and process and how does OPSI Systems use this information?
If you fill in any of our contact forms, we collect your name and contact details (such as e-mail address or telephone number). This information will be stored in order for us to be able to contact you about your query and, if you consent to it, to send you periodic e-mails or other marketing information.
This refers to the information we collect about your computer and your visits to the Website. This information includes your IP address, browser type, geographical location and how long you visit our website and also which pages you visit.
We collect information from and about the computers, phones and other web-connected devices you use to access the Website. For example, we use information collected about your use of the Website on your phone to better personalise the content or features you see when you use the Website on another device, such as your laptop or tablet. The information we collect about your device can include your hardware and software versions, operating system, browser type, plug-ins etc.
We use the navigational information and the device information in order to improve our Website and how we market our products to you.
Legal basis for processing Personal Information (EEA visitors only)
If you are located in the European Economic Area (EEA), OPSI Systems is the data controller in respect of the personal information collected via the Website.
We will only collect and process your personal information where processing is in our legitimate interest and where such interests are not overridden by your fundamental rights or data protection interests. These legitimate interests include collecting data analytics, which we use to develop our business, inform our marketing strategy and keep our Website updated and relevant.
There might also be certain cases where we are legally obliged to collect personal information from you. If we need to collect personal information from you in order to comply with a legal requirement, we will inform you of such and also advise whether it is mandatory for you to provide the information and the possible consequences if you don’t.
Do we share your information?
Which service providers do we use?
We make use of services such as Google Analytics and WordPress in order to operate and analyse the activity on our Website.
Sharing for legal reasons
We reserve the right to use or disclose your personal information if (a) we are required to do so by law; or (b) we reasonably believe that this is necessary in order to protect our rights, comply with any legal process or order of court or to investigate fraud.
We will only retain your personal information for as long as it is required for the purpose it was originally collected unless we are required to retain it longer by law. We will therefore only retain your personal information for as long as there is a legitimate business need for us to do so. The personal data provided to our service providers will be retained in accordance with these service providers’ data retention policies.
Links to other Websites
Accessing, updating or erasing your Personal Information
You have the right to have access to the information we collect, process and store about you. If any information is wrong, the information can be updated or be deleted – unless we have to keep that information for legitimate business or legal purposes.
For more information in this regard, you can contact firstname.lastname@example.org.
For all persons whose personal information is subject to the GDPR, OPSI Systems progressively ensures that its processing of personal information complies with the requisite provisions.
Under GDPR, persons in the EU have the following rights;
- The right to be informed: you are entitled to know how we use your personal information;
- The right of access, correction, and rectification: you have the right to know that your data is being processed and to have access to that data. If the information being processed is inaccurate or incomplete, you have the right to have that information corrected, rectified or deleted;
- The right to erasure: you have the right to have your information erased in certain circumstances;
- The right to opt out: if we process your personal information based on consent, you have the right to withdraw that consent at any time;
- The right to object: you have the right to object to the processing of your personal information;
- The right to restrict: you have the right to ask us to restrict the processing of your personal information;
- The right to lodge a complaint with a supervisory authority; and,
- The right to data portability.
In order to exercise any of these rights, you can contact email@example.com.
A “cookie” is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
- ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
- ‘persistent cookies ‘ which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
- ‘third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
Third-party collection of information
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at firstname.lastname@example.org.
How to contact us
MasterRouter – a subsidiary OPSI Systems (Pty) Ltd
Last Modified June 2, 2020