MasterRouter Privacy Policy 


MasterRouter is a product of OPSI Systems (Pty) Ltd. You can find the OPSI Systems official and current privacy policy here.  




This Privacy Policy outlines MasterRouter, a subsidiary of OPSI Systems (Pty) Ltd. (” we “, ” our ” or ” the Company “) practices with respect to information collected from users who access our website at (” Site “), or otherwise share personal information with us (collectively: ” Users “).


Grounds for data collection


These terms set out how MasterRouter, a subsidiary of OPSI Systems (Pty) Ltd (“OPSI Systems”), collects, uses and processes the information when you use the MasterRouter Website and Software (“Software”) which includes use of the online databases, browser interfaces, non-web-based interfaces and documentation, and the website (“the Website”) respectively and sets out the rights and obligations that both you and OPSI Systems have in relation to the use, access, and correction of such information.


Personal Information


When we refer to personal information, we refer to information that can identify you personally. This includes, for example, your contact information, your live location or your IP address. This can also include information that is generally available about you on the Internet such as, for example, information from Facebook, Instagram etc.

If you have any questions about this privacy policy or how we deal with your personal information, you can contact us at


Website Privacy Policy


By using the Website, you accept and agree to the collection, use, and disclosure of your personal information in accordance with the terms of this Privacy Policy. If you do not agree with the data practices set out in this Privacy Policy, you should discontinue your use of the Website.

OPSI Systems will be the Data Controller (and Responsible Party) in respect of all information collected via the Website.


Collection of Information


Why does OPSI Systems collect, store, and process personal information?

We want to continuously improve our Website, our products and how we market our products to you. We use the information we collect to make sure that you only receive relevant information from us.

How does the Website collect Personal Information?

Your personal information is collected when you visit the Website. This happens automatically through our use of service providers such as Google Analytics etc.

Which types of information does the Website collect, store, and process and how does OPSI Systems use this information?

All information we collect will only be used in accordance with this Privacy Policy.


Contact Information


If you fill in any of our contact forms, we collect your name and contact details (such as e-mail address or telephone number). This information will be stored in order for us to be able to contact you about your query and, if you consent to it, to send you periodic e-mails or other marketing information.


Navigational information


This refers to the information we collect about your computer and your visits to the Website. This information includes your IP address, browser type, geographical location and how long you visit our website and also which pages you visit.


Device Information


We collect information from and about the computers, phones and other web-connected devices you use to access the Website. For example, we use information collected about your use of the Website on your phone to better personalise the content or features you see when you use the Website on another device, such as your laptop or tablet. The information we collect about your device can include your hardware and software versions, operating system, browser type, plug-ins etc.

We use the navigational information and the device information in order to improve our Website and how we market our products to you.


Legal basis for processing Personal Information (EEA visitors only)


If you are located in the European Economic Area (EEA), OPSI Systems is the data controller in respect of the personal information collected via the Website.

We will only collect and process your personal information where processing is in our legitimate interest and where such interests are not overridden by your fundamental rights or data protection interests. These legitimate interests include collecting data analytics, which we use to develop our business, inform our marketing strategy and keep our Website updated and relevant.

There might also be certain cases where we are legally obliged to collect personal information from you. If we need to collect personal information from you in order to comply with a legal requirement, we will inform you of such and also advise whether it is mandatory for you to provide the information and the possible consequences if you don’t.


Do we share your information?


We do not sell, trade, or rent your information to others. We may use third-party service providers to help us operate our business and the Website or administer activities on our behalf, such as analysing the behaviour of users of our Website or sending out newsletters or surveys. We may share your information with these third parties for those limited purposes. The processing of information on this basis will always be based on our instructions and in compliance with our privacy policy and any other appropriate confidentiality and security measures we have set in place.


Which service providers do we use?


We make use of services such as Google Analytics and WordPress in order to operate and analyse the activity on our Website.


Sharing for legal reasons


We reserve the right to use or disclose your personal information if (a) we are required to do so by law; or (b) we reasonably believe that this is necessary in order to protect our rights, comply with any legal process or order of court or to investigate fraud.


Data retention


We will only retain your personal information for as long as it is required for the purpose it was originally collected unless we are required to retain it longer by law. We will therefore only retain your personal information for as long as there is a legitimate business need for us to do so. The personal data provided to our service providers will be retained in accordance with these service providers’ data retention policies.


Links to other Websites


Our Website may contain links to other Websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other Website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are also not governed by this Privacy Policy. You should exercise caution and consider the privacy statement applicable to the website in question.


Application of this Privacy Policy and Acceptance of its Terms


By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Website. Your continued use of our Website following the posting of changes to this policy will be deemed your acceptance of those changes.




OPSI Systems has the discretion to update this Privacy Policy at any time. When we do, we will post a notification on the main page of our Website and revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using the Website, you acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.


Accessing, updating or erasing your Personal Information


You have the right to have access to the information we collect, process and store about you. If any information is wrong, the information can be updated or be deleted – unless we have to keep that information for legitimate business or legal purposes.

For more information in this regard, you can contact




For all persons whose personal information is subject to the GDPR, OPSI Systems progressively ensures that its processing of personal information complies with the requisite provisions.

Under GDPR, persons in the EU have the following rights;

  • The right to be informed: you are entitled to know how we use your personal information;
  • The right of access, correction, and rectification: you have the right to know that your data is being processed and to have access to that data. If the information being processed is inaccurate or incomplete, you have the right to have that information corrected, rectified or deleted;
  • The right to erasure: you have the right to have your information erased in certain circumstances;
  • The right to opt out: if we process your personal information based on consent, you have the right to withdraw that consent at any time;
  • The right to object: you have the right to object to the processing of your personal information;
  • The right to restrict: you have the right to ask us to restrict the processing of your personal information;
  • The right to lodge a complaint with a supervisory authority; and,
  • The right to data portability.

In order to exercise any of these rights, you can contact




We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.


A “cookie” is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.


The Site uses the following types of cookies:


  1. ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
  2. ‘persistent cookies ‘ which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
  3. ‘third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.


Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.


Third-party collection of information


Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.


Transfer of data outside the EEA


Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.




We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.


Corporate transaction


We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.




We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at


Updates or amendments to this Privacy Policy


We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.


How to contact us


If you have any questions about this Privacy Policy please contact us at:

MasterRouter – a subsidiary OPSI Systems (Pty) Ltd



South Africa


Last Modified June 2, 2020